Frequently Asked Questions
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Do you ship my order in discrete & neutral packaging?
Yes! We always ship your order in discreet and neutral packaging. From the outside, it’s impossible to guess what’s inside the shipment. Only for deliveries outside of the European Union, we have to fill out a customs declaration and attach it to the outside of the package. We declare the content of the shipment as „Party Supplies“ to make sure your order gets processed by the customs as fast and easy as possible.
What’s the sender’s name on the shipping label?
The sender’s name on the shipping label is “Sebastian Siegel”. The name BALLOONS UNITED doesn’t appear anywhere outside of the shipment.
Do you ship to packing stations, PO boxes and post offices?
Of course, we also ship to packing stations, post offices, PO boxes, PickPost, etc. We only need all required information such as your post number, the number of the packing station, post office, PO Box, etc. If you don’t find the particular field while entering your address during the checkout process, just use the available fields like „company“ or the 2nd address row.
IMPORTANT: You need to choose the delivery method „DHL (with tracking / mit Sendungsverfolgung)“ for delivery to packing stations, PO boxes or post offices!
On which days do you dispatch orders?
We ship every day from Monday until Friday. Only on the weekends, there won’t be any shipments. Usually, we pack orders from morning to noon until the orders get picked up by our delivery service. So if you order and pay in the morning or before noon, the chances are that your order might even get shipped the same day. Of course except the weekend…
How long does it take for my order to arrive?
We ship your order max. 1-2 business days after receiving the payment. Sometimes even at the same day. Only on the weekends, there won’t be any shipments. In case you also ordered an electric balloon pump it’s possible that it might take 5-7 business days until we ship your order. We don’t regularly store electric balloon inflators and eventually have to order the pump from our distributor.
The estimated delivery times after dispatching your order can be found here: Shipping info
What happens, if my order took longer than indicated?
In this case, there probably were delays on the end of the delivery company. The given delivery time is usually fulfilled or even exceeded. But of course, there’s always a chance of irregularities, strikes, weather-related failures or other delays. Especially shipments to countries which require a customs clearance (everything outside the European Union) might take a little longer always depending on how fast the customs process the shipment.
How do I store balloons and how long do they last?
We recommend you always to store your balloons at room temperature, dry and protected from light. UV radiation and oxygen accelerate the aging process. The best way to keep your balloons safe is to use our provided and reclosable zip lock bags.
When stored correctly balloons have an average shelf life of easily two years. But this varies a lot depending on the brand. While Tuftex balloons, for example, have a rather short shelf life, balloons from Qualatex can last way longer than two years.
Are thin spots or little windows in the latex skin a serious problem?
Little windows or thin spots in the balloon’s latex skin don’t have any negative effects on the quality of the balloon. By now we made the experience with numbers balloons that affected balloons can be inflated and used without any problems or limitations in their durability. Smaller irregularities such as air pockets in the latex skin or light folds can just come up and aren’t a defect. This simply is a part of the production and storage process.
But if you detect significant and bigger windows or weak spots (even in uninflated condition) or you are unsure about the balloon, please contact us as soon as possible, and we will provide you with advice and assistance. And if there are visible material defects we will find a satisfying solution, of course.
Can I return bursted balloons?
Of course not. You neither can return your food if you already ate it…
That’s why you should always check for visible defects of your balloons BEFORE inflating them. It’s impossible to tell afterward if the balloon bursts due to a material failure or if one simply overdid it with the inflation or the general handling.
In case there are visible material defects please contact us as soon as possible, and we will find a satisfying solution.
Can you pre-stretch and test my balloons before shipping them?
We only sell new and unused balloons. If we inflated balloons before shipping them, they wouldn’t be new anymore. With every inflation the stability of the balloon decreases and the risk of popping increases. So you will only receive high-quality new goods.